FAQ

How do I deposit funds to my account?
You can deposit money in your account any time you are logged in at the deposit page: trade.quox.io/deposit . If you're already in the platform, go to the Deposit/Withdrawal tab on the trading platform and select Deposit from the pop-up.

Just choose the deposit method that suits you and follow instructions from there.
How secure is it to deposit funds to my account?
Adding funds is fully transparent at Quox. We are constantly partnering with new payment and wallet services to provide the most  comprehensive service for our global traders - and you can rely on the brands we work with. 

Depending on your country of trade, you can add funds to your account using Neteller, Skrill, Fasapay, and Bitcoin. We also offer Visa and Mastercard deposits through our partnership with Paypound.  

All deposits are handled though our partner gateways and you will see the amount appear instantly in your trading balance in the Quox platform.  

Depending on your country of trade, you can add funds to your account using Neteller, Skrill, Fasapay, we also offer Visa and Mastercard deposits through our partnership with Paypound. Depositing via crypto is by far the cheapest and quickest way to deposit. If you need to set up a crypto wallet, we can help. Click here to set up a Crypto wallet through Binance.
How do I sign up to Quox?
We’ve made onboarding straightforward so you can start trading as soon as possible. All you need to do is enter your email, country, mobile phone number, and select a password on the sign-up form on quox.io.

By signing up, you agree to our Client Agreement, promotion terms and conditions, and general policies. Make sure you check these to confirm that a Quox account and any bonus offers are available in your region.
Do you have any terms and conditions I should be aware of?
As stated at the point of sign-up, you are required to agree to and comply with all of our promotional and general terms and conditions when you open your account. You can find our complete and up-to-date documents in our Legal Documents section, and we encourage you to read and fully understand these before joining us.
How long does it take to get an account?
Creating your Quox account should only take a minute if you fill out your details correctly. All you need to do is enter your email, confirm your country, select a password, and leave it to us. You’ll instantly receive a verification email that will allow you to confirm your details and log straight in.
How do I verify my account?
We’ll send you an email to confirm your account when you sign up. If you haven’t received one, check your email's junk or spam folder. If you cannot find your email, contact us via webchat or by emailing support@quoxcapital.com.
Do I get a bonus for opening a Quox account?
We occasionally offer sign up bonuses to new account holders, as long as they meet our Promotion Terms & Conditions. Currently, we are offering a deposit matching bonus. We will match up to $100 any first-time deposit by an eligible customer . This bonus will instantly appear in a customer's trading balance when funds have been added.
Where is my sign-up bonus?
If you signed up for an account, please check the current Promotions Terms & Conditions to see valid offers and if they are available in your region.
Can I withdraw my sign-up bonus?
If you joined while a sign-up bonus offer was active, please check the conditions to see if the bonus can be withdrawn 
You can find full details in our legal documents.
Where is my country?
If you can’t find your country while signing up, it may mean that Quox is not available in your region. Check our Promotions Terms & Conditions for more information.
Why can’t I sign up for a Quox account?
Quox is rolling out in certain jurisdictions, and due to regional regulations and restrictions, it is not accessible from everywhere. If you cannot find your country, check our Promotions Terms & Conditions.
How can I reset my password?
If you have forgotten your trading account password just head to quox.io/forgot-password to reset. If you're at the login page, just click the forgot password link and follow the process. If you have any issues, please contact us through website chat or email support@quoxcapital.com.
How can I change my account details?
You can change details in your account through the ⚙️settings icon on your account page. You can change your language, chart, and sound options from the first pop-up. Click through to Update your profile to update your name, email, phone number, country, and reset your password.
What are the conditions of the sign-up bonus?
You can find full conditions relating to any valid sign-up promotions in the Promotions Terms & Conditions.
Are there any deposit fees?
No, there are no fees on deposits.
What is the minimum deposit?
The minimum deposit amount varies, depending on how you want to deposit. To pay in currency, the minimum normally won’t exceed $5. To add funds from crypto wallets, it can be less. You can check the minimum on the deposit page of your account.
What deposit methods do you offer?
Quox offers a variety of payment methods, including credit and debit cards, crypto, and online payment gateways. Cryptos are the cheapest and quickest way to deposit. Please note we do not accept cash deposits.
Why is the deposit method I want to use not available?
Some of our payment partners do not operate in certain countries and jurisdictions. 

Please note that Skrill and Neteller cannot accept funds from the following countries:
Japan, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, United Kingdom, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
 
How long does it take to make a deposit?
Most deposits are instant, as long as all information has been completed accurately. BTC can take longer dependant on the network used by a wallet provider. All withdrawals are processed by our system back office within 24 business hours. Please see our Client Agreement for more details.
Which currencies can I deposit?
Currently, you can deposit funds in USD. If you deposit using IDR, funds will be converted to USD.
How do I start trading?
When you successfully open and verify your account, you’ll automatically log into the Quox trader. You just need to click on the Trading icon at trade.quox.io, and you’re ready to trade. You can deposit funds through your account or use any sign-up bonus to start. Choose your market, set your risk and select your trading period.
How many positions can I open?
You can open an unlimited number of positions as long as your balance can cover the margin requirement.
What is the minimum amount I can trade?
You’ll have to check your balance to see the minimum you can trade.
What is the maximum amount I can trade?
The maximum amount you can trade per position depends on your balance/bonus level. You can open unlimited positions.
What are lots?
A lot is the standardized number of units for a particular asset bought or sold in a transaction. To see the lot classifications for assets linked to sign-up bonuses, please refer to our Promotions Terms & Conditions.
Can I earn rewards with Quox?
You can earn loyalty awards with Quox, and it all starts when you log in.

Earn loyalty coins for every trade you make and exchange them for trading balance.

0.01 lot = 1 Coin
0.05 lot = 5 Coins
0.10 lot = 10 Coins
0.20 lot = 20 Coins
1 lot = 100 Coins

You also earn a Star every time you sign in to the platform, up to 10 Stars at one time. For each Star you earn, you'll receive a $0.50 bonus you exchange your Coins.
What are Coins?
Coins are a reward you receive for trading. You'll earn a certain amount of coins for every trade you make, dependent on the position size, between 1 and 100. You can exchange Coins for a real cash trading balance.
How do I check my Coin balance?
your Coins balance at trade.quox.io/coins. In the dashboard of your account, you can just tap on the Coins tab at the top to check your balance.
When can I exchange my Coins for money?
You can start exchanging your Coins for cash when you reach 300. You can check your current balance and the current exchange rate at any point in the app's main dashboard.
What are Stars?
Stars are worth collecting because they add a bonus to your coins when you exchange them for trading balance. Each Star will earn you a $0.50 bonus when you exchange your Coins. The maximum number of Stars you can hold is 10.
How do I check my Star balance?
You can check your Stars balance at trade.quox.io/stars. In the dashboard of your account, just tap on the Stars tab at the top to see your balance.
What is the minimum withdrawal?
The minimum withdrawal amount is $50 or equivalent.
How long does it take for funds to reach my bank account?
This depends on the recipient bank or method and country.
How long does the withdrawal take by credit card, e-wallet, or other payment methods?
All withdrawals are processed by our system back office within 24 business hours. Please see our Client Agreement for more details.
How long does it take to receive my money after making a withdrawal request?
Our systems process all successful withdrawal requests within 24 hours. You should receive your money on the same day for payments made via e-wallet. Other methods could take between  3 and 10 business days.

Crypto is by far the cheapest and quickest way to add and withdraw funds. If you need to set up a crypto wallet, we can help. Click here to set up a Crypto wallet through Binance.
Are there any withdrawal fees?
Quox does not charge any fees for withdrawals. However, you should check for any conditions or fees applied by the recipient.
Do I have to complete KYC to withdraw my balance?
You will have to verify your account by uploading documents and proving your identity before you can withdraw funds. To withdraw the sign-up bonus, you must meet the trading criteria you can find in our Promotion Terms & Conditions.
What is Trustology?
Trustology offer a user-friendly custodial wallet for the management of cryptoassets. This will enable you to deposit and withdraw from your account with Quox using BTC.
What do I need to do to verify my identity?
To withdraw funds from your account, you must meet any specified trading requirements relating to bonuses and verify your identity. To do this, you will need to provide proof of your identity:

1. Submit a copy of your passport or other official identification document issued by authorities (e.g., driver's license, identity card, etc.).

The document must be clear and easily readable, or it will delay the process or lead to rejection. You are given full instructions when you begin the Withdrawal process or choose to upload your documents before you want to withdraw.

2) Provide a selfie

Our systems will match you up with your identification documents to complete verification. It’s really easy - you just need to provide a clear portrait of your face through your phone camera or webcam. You’ll be given full instructions when you begin the process.
Is QUOX binary options?
No, we are not binary options. Binary options pay either a fixed monetary amount or nothing at all, depending on whether an option expires in money. Quox has a monetary stop and a time stamp stop every time you put money on a market. We also pay out 100% on profit - so you keep the money you’ve won.
Why has my application to withdraw funds been rejected?
We always try to minimize account rejections, which is why we use a highly regarded global customer system to verify identities. However, account rejections do happen.

Quox is required to comply with many international and regional regulations to operate. You can find details of the policies and procedures you must comply with in our Client Agreement and Withdrawal Policy.

Choose your market

Select your trading period, set your risk.
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