Privacy Policy


Information About Quox Capital LLC.
Personal Data That We Collect
Why We Collect Personal Data
How We Collect Personal Data
How Long We Keep Personal Data For (Retention of Data)
Sharing Personal Data
Personnel Training and Awareness
Contact Information

Our Aim is:

  • To ensure the confidentiality of personal information
  • To protect individuals’ right to privacy in compliance with all relevant regulations
  • To maintain confidence and trust in the way we handle personal data

This Privacy Policy explains how and why we collect, manage, retain and share personal data about you and what measures we take to comply with the legislation and to keep personal data secure for the period required.

Information About Quox Capital LLC.

Quox Capital LLC
First Floor, First St Vincent Bank Ltd Building
James Street
St. Vincent and the Grenadines

Personal Data That We Collect

Quox Capital LLC collects personal data that is required for the performance of our services to you in keeping with the requirements of our regulator, the Financial Conduct Authority of the United Kingdom (FCA) and other relevant laws and regulations we are governed by. The information collected will also be used for the enhancement of the client experience. In addition, we may use this information for recruitment purposes and HR related matters.

Data we will request will be limited for the purpose and we will not request more personal data than we need in order to perform the above.

Based on the category you may fall into (e.g. prospective client or client, employee etc.) we may request some or all of the following personal information:

Personal Data we collect includes:

  • Name
  • Date of Birth
  • Email address
  • Postal address
  • Information on employment status and income
  • Nationality
  • National insurance number
  • Postal address
  • Driving licence (copy of Passport, tax number for residents of certain countries)
  • Bank account details
  • Telephone number
  • IP address

To confirm the above information, we ask you for proof of permanent address, including a utility bill, a copy of a valid government identification document such as a passport or a driving licence.

We also collect and store client reports such as trading history and deposit history, and communication between Quox Capital LLC and the client, including emails and telephone calls, chat logs as per regulatory requirements.

For employees, we collect references, previous employment history, Curriculum Vitae, academic records, bank account details and if necessary, a criminal records check subject to your specific agreement.

Why We Collect Personal Data

We collect, process and manage your personal data in order to perform our services, rights and obligations set out in the contract with you, to comply with our legal obligations, to exercise our legitimate interests. Please see below the purposes that we may process your personal data for:

  • To determine the services and products provided by us is appropriate for you as per regulatory requirements
  • To confirm your identity and to maintain your personal profile
  • To update your profile on your notification;
  • To manage your account and to provide you with account support, including updates, notifications, and matters concerning your trading activities and the activities of Quox Capital LLC;
  • To provide you with information about your account;
  • To provide the products and services for which you signed up;
  • To comply with the requirements of regulators and applicable law;
  • To settle enquiries, defend legal claims and support regulatory requests
  • To contact you when necessary or appropriate in relation to services provided to you;
  • To keep you updated whilst you are a client in relation to matters such as your trading activities;
  • To detect and prevent fraud, unlawful activity and security issues;
  • To provide you with access to our payment services for fund management;
  • To manage and administer the products and services provided to you;
  • To provide you with information regarding the products and services offered by Quox Capital LLC;
  • To assist you in developing an understanding of the products and services that you may be interested in obtaining from Quox Capital LLC;
  • To improve our services and the client experience;
  • To provide you with information or opportunities that we believe may be relevant to you;
  • To create anonymised statistical data;
  • To provide you with security alerts;
  • To form profiles in relation to your characteristics, preferences and interactions so that we can make automated decisions in relation to our services, marketing and advertisements;
  • To analyse your activity for business reporting activities.


Where your consent is required for processing of your personal data, we always request it before we obtain and process your personal data and we inform you as to the purpose of the processing. You can withdraw your consent at any time. In cases where we might have shared your data with third parties, we will also notify those parties of your decision to withdraw your consent.

How We Collect Personal Data

  • Application forms
  • Contact forms
  • Newsletters
  • E-mails
  • Telephone calls]
  • Funding account

How Long We Keep Personal Data For (Retention of Data)

We do not keep personal data longer than is necessary for the purpose or purposes for which it was collected.

  • Clients - We are obliged by law to keep records of our clients for a 5 - year term post termination/closure of an account, unless we need to retain such data for a longer period (legitimate interest, legal obligation).
  • Prospective clients (leads) – Currently the Quox Capital LLC retains data for a maximum term of one-year post-application, provided the prospective client has remained inactive unless the prospective client expressly requests deletion of their data from our database.
  • For prospective employees - Currently, Quox Capital LLC retains data for 1-year post rejection of the application for a position unless the prospective employee expressly requests deletion of their data from our database prior to the expiration of one year.

We have introduced appropriate technical measures to destroy or to erase from our systems all personal data is no longer required.

Where you have opted out of receiving marketing communications, we will hold your details on our suppression list so that we know you do not wish to receive communication-related to our marketing activities.

Sharing Personal Data

Quox Capital LLC does not sell personal data to third parties. We may share your personal information with third parties for specific purposes, in relation to the performance of our services, our legal obligations or for public interest purposes. Third parties with whom we may share your personal data are:

  • Regulatory and government bodies in the SVG or other countries.
  • Other companies within our group that provide us with IT, administration and other support services
  • Service providers and specialist advisers who have been contracted to provide us with administrative, financial, insurance, audit, research or other services
  • Introducing brokers
  • Courts, tribunals and other legal authorities
  • Credit reporting or reference agencies
  • Credit providers
  • Any third party with whom you may authorise us to share your personal data.


We hold personal information in a combination of secure computer storage facilities in electronic and other means, and we take appropriate technical measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure.


Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. They are stored on your device (laptop, smartphone,desktop) when you visit a website.

Quox Capital LLC uses cookies to navigate between its web pages efficiently, to personalise content and ads, to provide social media features, to analyse traffic and to improve the user’s experience.

We may also share information about your use of our site with our social media, advertising and

analytics partners. You have the option of turning this function off via your browser settings. However, this may affect your ability to view parts of the website or to access certain applications.

For information about the cookies on our site, please visit our ‘Cookie Policy’.


Quox Capital LLC may disclose personal information of the client if this is required by law and in cases where, according to Quox Capital LLC, such publicity is strictly necessary, solely to protect the rights of Quox Capital LLC and to comply with legal proceedings.

Quox Capital LLC is not responsible for the inappropriate use or loss of personal information, which has led to the use of cookies on the Quox Capital LLC website that Quox Capital LLC does not control and does not have access to.

Quox Capital LLC does not take responsibility for the unlawful, unauthorized use of the personal data of the Customer, due to inadequate storage of the password made by the Customer through negligence or intent.

When making changes to the Privacy Policy, Quox Capital LLC will submit changes to this privacy statement on its website in order to familiarize the Client with the collection, processing and use, circumstances of disclosure. Quox Capital LLC reserves the right to change the Privacy Policy at any time. The client undertakes to review the Policy regularly. In case of significant changes to the Privacy Policy, Quox Capital LLC will officially notify the Client by email. The client, when using the services of the site, automatically accepts acceptance of changes to the Privacy Policy.

Personnel Training and Awareness

All Quox Capital LLC staff and any support services providers are trained in handling personal data and confidential information on an ongoing basis.

Contact Information

Telephone No.:


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